FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Last updated: July 5th 2025
📦 Do you ship from your own warehouse?
No, we use a dropshipping model. That means all products are shipped directly from our trusted suppliers and manufacturers to your doorstep. This helps us offer a wider range of top-quality products without added storage delays.
🚚 How long does shipping take?
Shipping times can vary depending on the brand and product. Most orders arrive within 5–10 business days. Some specialty items may take longer. You’ll receive tracking information as soon as your order is processed.
💳 Can I cancel or change my order?
We begin processing orders as quickly as possible. If you'd like to cancel or modify an order, please contact us within 24 hours of purchase. After that, we cannot guarantee changes due to supplier processing times.
🪑 Are your products covered by a warranty?
Yes! Most of our partner brands offer manufacturer warranties on their products. Warranty terms vary by brand. For specific warranty info, check the product page or reach out to us.
📬 Do I get tracking information?
Absolutely. Once your order is shipped, we’ll email you a tracking number and carrier details.
💬 Can I talk to someone before I order?
Yes, our friendly support team is here to help! Visit our Contact Us page to reach out via phone or email.
🛠️ Do you install or assemble products?
We do not offer installation services. However, many of our products are easy to assemble and come with user manuals. Some brands also offer support videos on their websites.
📍 Where are you located?
Keys to Comfort is based in the U.S., but we do not operate a physical storefront. All products ship directly from our partner warehouses.
🤝 Are you an authorized retailer?
Yes! We work directly with trusted brands like Tzora, ProActive Medical, Journey Health, and more. We are an authorized retailer of every brand we carry.