Privacy Policy

Last Updated: July 5th, 2025
Applies to all purchases made on: www.keystocomfort.com

Introduction

This Privacy Policy describes how Keys to Comfort (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you interact with our website, use our services, make purchases, or engage with us in any other related way (collectively referred to as “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

You may contact us at:

Email: info@keystocomfort.com

Information We Collect

We collect personal information you provide directly, such as:

Name, email address, phone number

Shipping and billing address

Payment details (processed securely via third-party providers; we do not store full payment credentials)

We also collect information automatically via your use of our website:

Device details, IP address, browser type

Browsing behavior and location data

This information helps us improve our Services, diagnose technical issues, and personalize your experience.

Use of Your Information

We use collected information to:

Process orders and manage your account

Deliver products and services

Respond to customer service requests

Send important communications

Analyze trends and evaluate performance

Conduct marketing (with your consent)

Prevent fraud and comply with legal obligations

With your consent, we may display customer testimonials or reviews on our site, which may include your name or partial contact information.

Sharing Your Information

We do not sell or rent your personal information.

We may share your data with trusted service providers who help us:

Operate the Website

Process payments

Fulfill orders

Analyze data and run marketing campaigns

These providers are contractually bound to safeguard your data and may not use it for other purposes.

In the event of a business merger, acquisition, sale, or restructuring, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize your device

Remember your preferences

Analyze site traffic

Deliver personalized content or ads

You can modify your browser settings to refuse cookies, though some features of the site may not function properly.

We may use services like Google Analytics to understand website usage and improve user experience. You can opt out here: Google Analytics Opt-Out.

How We Protect Your Information

We maintain technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

No method of transmission over the internet is 100% secure

While we strive to protect your information, you use our Services at your own risk

Your Privacy Rights

Depending on your state or country, you may have rights to:

Access, update, correct, delete, or restrict processing of your personal information

Opt out of promotional communications (reply “STOP” to SMS or contact us)

You can request review or deletion of your account data at info@keystocomfort.com. We will comply in accordance with applicable data protection laws.

We do not share mobile information with third parties for marketing purposes. Text messaging originator data is never shared with unauthorized parties.

Do Not Track Signals

Some browsers offer a Do Not Track (DNT) setting. Because there is no consistent industry standard, we do not currently respond to DNT signals.

State-Specific Rights (U.S. Residents)

If you reside in California, Virginia, Colorado, Texas, Florida, or other states with consumer privacy laws, you may be entitled to additional rights:

Right to know what data we collect

Request deletion of your data

Opt out of targeted advertising or profiling

For California residents:

We do not sell or share your personal information under California law

You may designate an authorized agent to submit privacy requests on your behalf

Verification of your identity will be required

You may request details of personal information shared for direct marketing once per year under the California “Shine the Light” law

Retention of Data

We retain personal information only as long as necessary to fulfill purposes outlined in this Privacy Policy, unless law requires or permits longer retention.

When no longer needed, we securely delete or anonymize your data

Children’s Privacy

Our Services are not intended for children under 13.

We do not knowingly collect or process data from anyone under 13

If discovered, such data will be promptly deleted

Changes to This Policy

We may update this Privacy Policy from time to time to remain compliant with laws or reflect changes in practices.

Latest version always available on our website

Updated “Last Updated” date reflects changes

Material changes may be communicated via email or website banner

Contact Us

For questions or concerns about this Privacy Policy or your information, contact:

Keys to Comfort

Email: info@keystocomfort.com

Mailing Address: 4209, Thornhill Road, Chester Springs, PA- 19425