PRIVACY POLICY

Privacy Policy

Last updated: July 5th 2025

This Privacy Policy describes how Keys to Comfort, LLC (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you interact with our website www.keystocomfort.com, use our services, make purchases, or engage with us in any other related way, including through marketing, events, or customer service interactions (collectively referred to as “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services. If you have any questions or concerns, you may contact us at [Insert your support email].

Information We Collect

We collect personal information that you provide directly, such as your name, email address, phone number, shipping and billing address, and payment details when you place an order or contact customer support. Payment information is processed securely via third-party providers, and we do not store your full payment credentials. All information provided must be accurate and complete, and you are responsible for updating your information if it changes.

We may also collect information through your use of our website, including device details, IP address, browser type, browsing behavior, and location data. This helps us improve our services, diagnose technical issues, and personalize your experience.

Use of Your Information

We use the information we collect to process orders, manage your account, deliver products and services, respond to customer service requests, and send important communications. We may also use your data to analyze trends, evaluate performance, conduct marketing (with your consent), prevent fraud, and comply with legal obligations.

We may display customer testimonials or reviews on our site, which may include your name or partial contact information, with your consent.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted service providers who help us operate the website, process payments, fulfill orders, analyze data, and run marketing campaigns. These providers are contractually bound to safeguard your data and may not use it for any other purpose.

In the event of a business merger, acquisition, sale, or restructuring, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your device, remember your preferences, analyze site traffic, and deliver personalized content or ads. You can modify your browser settings to refuse cookies, though some features of the site may not function properly.

We may use services such as Google Analytics to understand website usage and improve user experience. You can opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout.

How We Protect Your Information

We maintain appropriate technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, you use our Services at your own risk.

Your Privacy Rights

Depending on your state or country of residence, you may have rights to access, update, correct, delete, or restrict the processing of your personal information. You may also opt out of promotional communications at any time by replying “STOP” to SMS messages or by contacting us directly.

You can request to review or delete your account data by emailing us at [Insert your email]. We will comply in accordance with applicable data protection laws.

We do not share mobile information with third parties or affiliates for marketing purposes. Text messaging originator data is never shared with unauthorized third parties.

Do Not Track Signals

Some browsers offer a Do Not Track (DNT) setting. Because there is no consistent industry standard for DNT, we do not currently respond to DNT browser signals.

State-Specific Rights (U.S. Residents)

If you are a resident of California, Virginia, Colorado, Texas, Florida, or any U.S. state with consumer privacy laws, you may be entitled to additional rights. These may include the right to know what data we collect, to request deletion of your data, to opt out of targeted advertising or profiling, and to appeal our response to a privacy request.

We do not sell or “share” your personal information as defined by California law. You may designate an authorized agent to submit privacy requests on your behalf. Verification of your identity will be required.

If you are a California resident, you may also request details about personal information shared for direct marketing purposes once per year, free of charge, under the California "Shine the Light" law.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect or process data from anyone under 13 years old. If we discover we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to remain compliant with relevant laws and to reflect changes to our practices. The latest version will always be available on our website, with an updated “Last Updated” date at the top. Material changes may be communicated via email or website banner.

Contact Us

If you have any questions or concerns about this Privacy Policy or the use of your information, please contact us at:

Keys to Comfort, LLC
Email: info@keystocomfort.com
Mailing Address: 4209, Thornhill Road, Chester Springs, PA- 19425