Terms and Conditions

Terms & Conditions

Last Updated: July 5, 2025
Applies to all purchases made on: www.keystocomfort.com

1. Agreement to Our Legal Terms

These Terms and Conditions ("Legal Terms") constitute a legally binding agreement between Keys to Comfort, LLC, doing business as "Keys to Comfort," located at 4209 Thornhill Road, Chester Springs, PA 19425 ("Company," "we," "us," or "our") and you, whether personally or on behalf of an entity ("you").

These Legal Terms govern your access to and use of our website www.keystocomfort.com and all related products and services (collectively, the "Services").

By accessing or using any part of the Services, you agree that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree, you must not use the Services.

Contact Information:

Phone: +1 (215)-347-9082

Email: info@keystocomfort.com

Mailing Address: 4209 Thornhill Road, Chester Springs, PA 19425

2. Our Services

Our Services are intended for use in the United States. Use internationally is at your own risk.

Important Note: Our Services are not designed for regulated industries such as HIPAA or FISMA. You agree not to use our Services in violation of the Gramm-Leach-Bliley Act (GLBA).

3. Intellectual Property Rights

All content and trademarks on the Services (the “Content” and “Marks”) are owned or licensed by us and protected by U.S. and international intellectual property laws.

You may use our Content for personal, non-commercial purposes only. Unauthorized reproduction or use may result in legal action.

4. User Representations

By using the Services, you confirm that:

You are at least 18 years old or supervised by a legal guardian.

You agree to comply with these Legal Terms.

All information you provide is truthful and current.

We reserve the right to suspend or terminate your account for false information or unauthorized use.

5. Products

We aim for accurate representation of product features and availability but cannot guarantee complete accuracy. Products may be discontinued or repriced at any time without notice. Images may vary slightly due to monitor settings.

6. Purchases and Payments

We accept major credit/debit cards and other secure payment methods listed at checkout. All prices are in U.S. Dollars. Sales tax is applied where required by law.

By placing an order, you authorize us to charge your payment method for the total amount, including shipping. We reserve the right to cancel orders at our discretion.

7. Return & Refunds

Returns are governed by our Return & Refund Policy . Please review it carefully prior to purchase.

8. Prohibited Activities

You agree not to:

Violate any local, state, or federal laws.

Scrape, copy, or misuse any content.

Harass, threaten, or impersonate others.

Attempt to breach system security.

Use the Services to defraud, spam, or manipulate reviews.

Violations may result in account termination and legal action.

9. User Contributions & Submissions

By submitting content (e.g., reviews, suggestions), you grant us a worldwide, irrevocable, royalty-free license to use and display it.

You retain ownership of your submissions but are responsible for ensuring they do not:

Infringe intellectual property rights

Contain unlawful, abusive, or obscene material

Violate the rights of any individual or group

10. Guidelines for Reviews

Reviews must reflect actual experience and comply with:

No hate speech or profanity

No false or misleading claims

No conflicts of interest

We reserve the right to remove any review at our discretion.

11. Privacy Policy

Please review our Privacy Policy . By using the Services, you consent to the collection and use of your data as outlined.

12. Modifications and Interruptions

We may change or discontinue any part of the Services at any time. We are not responsible for interruptions or outages.

13. Term and Termination

We reserve the right to deny access to the Services for any reason, including breach of these Legal Terms. Terminated users may not create new accounts.

14. Governing Law

These Legal Terms are governed by the laws of Pennsylvania, USA, without regard to conflict of law principles.

15. Dispute Resolution (Arbitration Clause)

Binding Arbitration:
Disputes not resolved informally will be submitted to binding arbitration under the American Arbitration Association (AAA) in Chester County, Pennsylvania. You waive your right to a jury trial or class action.

Exceptions:
Claims involving intellectual property, data theft, or confidentiality may proceed in court.

16. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of the Services. Some jurisdictions may not allow limitations, so parts of this section may not apply.

17. Indemnification

You agree to defend and indemnify Keys to Comfort, its employees, partners, and affiliates from claims arising out of your use of the Services or violation of these Legal Terms.

18. SMS Messaging

You may opt-out of promotional SMS by replying “STOP.” Message and data rates may apply. For assistance, contact info@keystocomfort.com.

19. California Residents

If unresolved, California residents may contact:

Complaint Assistance Unit
Division of Consumer Services, California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254

20. Miscellaneous

These Legal Terms constitute the entire agreement between you and Keys to Comfort. Invalid provisions do not affect the rest. No joint venture, employment, or agency relationship is created.

21. Contact Us

To resolve complaints or ask questions:

Keys to Comfort,

Address: 4209 Thornhill Road, Chester Springs, PA 19425