Shipping Policy

Shipping Policy

Effective Date: March 1, 2025

  1. Introduction

At Keys to Comfort ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines how we handle delivery of products purchased from https://keystocomfort.com.

  1. Shipping Destinations

We currently ship within the United States. International shipping is not available at this time.

  1. Shipping Costs

Shipping costs are calculated at checkout based on your location, product weight and dimensions, and the shipping method selected. These rates are provided in real-time from our shipping partners.

  1. Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday (excluding holidays).
Orders placed before 5:00 PM EST typically begin processing the same day.
Orders placed on weekends or holidays will be processed the following business day.

  1. Estimated Delivery Time

Standard delivery typically arrives within 5–10 business days.
Expedited shipping options (if available) will be shown at checkout.
Some large or specialty items may take longer depending on the manufacturer’s processing time.
Note: All delivery estimates are subject to factors beyond our control such as supplier delays, carrier issues, or weather conditions.

  1. Shipping Methods and Carriers

We partner with trusted carriers including UPS, FedEx, and USPS, depending on your location and the brand of product ordered.
All shipments include tracking and are insured against loss or damage.

  1. Order Tracking

Once your order ships, you will receive an email with your tracking number and carrier details.
You can also track your shipment by visiting our Order Tracking page or the carrier’s website.

  1. Delivery Issues

Delayed or Lost Packages:
If your package is delayed beyond the expected timeframe, contact us at info@keystocomfort.com or +1 215-347-9082.
If tracking shows “Delivered” but the package is missing, please check your address, speak with neighbors, and contact your local carrier before reaching out to us for assistance.

Damaged Packages:
If your item arrives damaged, notify us within 7 days of delivery. Include clear photos of the packaging and product. We’ll arrange a replacement or refund if appropriate.

  1. Missing Items

If something is missing from your order, please contact us within 7 days. Provide your order number and a description of the issue — we’ll resolve it as quickly as possible.

  1. Return and Refund Policy

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Customers are responsible for return shipping unless the item is defective or incorrect.

All returns should be coordinated with us in advance. Most products ship directly from our brand partners and must be returned to their warehouse address.
We ship directly from our trusted supplier partners. Returns and undeliverable items must be approved and routed to the correct warehouse. Please contact us before returning any items to ensure proper handling.

Refunds will be issued within 14 business days after we receive and inspect the returned item.
Please see our Return & Refund Policy for full details.

  1. Incorrect Address

Customers are responsible for entering accurate shipping information.
If a package is returned due to an incorrect or incomplete address, we’ll contact you to arrange reshipment. Additional shipping fees may apply.

  1. Contact Information

For any questions or concerns regarding shipping, please contact:

Email: info@keystocomfort.com
Phone: +1 215-347-9082
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Mailing Address:
NextGen Health Solutions LLC
4209 Thornhill Road
Chester Springs, PA - 19425
USA

  1. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted here with an updated “Effective Date.” Please review this page periodically.